Refund policy

 

Returns and Refunds Policy

All Products

Our Commitment to Customer Satisfaction

At AJ Networx, we are dedicated to providing high-quality products and exceptional customer service. We stand behind our products and offer the following returns and refunds policy.

Warranty

One-Year Warranty: All products purchased, via the website,  from AJ Networx are covered by a one-year warranty. This warranty covers defects in materials and workmanship.

Replacement or Refund: In the event of a product failure within the one-year warranty period, we will offer either a replacement or a full refund at your discretion.

Conditions for Returns and Refunds

To be eligible for a replacement or refund, the following conditions must be met:

The product must have been purchased from AJ Networx website.

The product must exhibit a manufacturing defect or failure within the one-year warranty period.

Proof of purchase (e.g., invoice, order confirmation) must be provided.

For all products bought through the website.

Return Process

  1. Contact Us: If you believe your product is defective, please contact our customer support team at 01865 655735 or info@ajnetworx.com 

  2. Provide Information: Provide details about the issue, including purchase date and product information.

  3. Return Authorization: If eligible for a replacement or refund, our customer support team will provide you with a return authorization number (RA#) and instructions.

  4. Shipping: You will be responsible for shipping the defective product to our returns address at your own expense. We recommend using a trackable shipping method.

  5. Replacement or Refund: Once we receive and inspect the returned product, we will process your replacement or refund accordingly.


Limitations

This warranty does not cover damages caused by accidents, misuse, abuse, neglect, or unauthorised modifications.

This warranty does not cover normal wear and tear.

This warranty is non-transferable.

This warranty is only for products brought on the website. 

Additional Information

This policy applies only to telecommunication hardware products purchased from AJ Networx website.

Our return policy may vary for other product categories.

For more information or assistance, please contact our customer support team.

AJ NETWORX, Unit 8, Park Farm, Akeman St, Kidlington OX5 3JQ,  https://ajnetworx.store/